Global Supply: CUSTOMER SATISFACTION DRIVES GLOBAL FASTENER & SUPPLY
Global Fastener & Supply is a wholesale distributor of industrial fasteners that does an outstanding job with custom inventory management solutions. The company was established in 1985 with a determined attitude to succeed. Whether they service customers from their location in New Berlin, Wisconsin or Clearfield, Utah, their dedicated team of professionals consistently prove that their commitment to customer satisfaction is their driving force.
Today, they service many industries. They not only focus on offering their customers customized inventory management programs, custom kitting, custom labels, blanket orders and special per print items, but also low cost innovative solutions to many industry problems.
Global’s Quality System is certified to ISO 9001:2008 and they are dedicated to continually improving their operations to help minimize costs and provide the level of quality their customers have come to rely on. They pride themselves in providing the best quality products in the industry, and to prove it, they have made significant investments in inspection equipment not often found at the distributor level. They meticulously maintain their equipment and send it out for third party calibration on a regular schedule. Their Quality System is integrated into their ERP system, The BUSINESS EDGE 2.0, to further insure consistent results. Their goal is not only to create, but to maintain long term relationships by tailoring their services to meet customers changing needs.
Vendor Managed Inventory (VMI) System is a Big Hit
As a supplier of “Class C” items for many customers, they need to be creative and offer customized solutions that allow them to stand above the competition. For many customers, this means implementing a Vendor Managed Inventory (VMI) program. In this day and age, there is no such thing as a “standard” VMI program. They have successfully implemented many Scan and Fill, Kan Ban, and other Just in Time (JIT) programs throughout their customer base. They work very closely with their customers to make sure that all of their needs are met when setting up a program
Jeff Kempka, IT Manager, said, “We have installed programs in remote locations where an inventory manager onsite will scan bins, and then electronically transmit the data back to our offices to create an order. We have installed programs where we have our own personnel onsite to scan and create an order, which is then packed and shipped back to the customer site where our onsite employees will then fill all of the racks and bins directly at the customers’ point of production or manufacturing. Due to the complexity of today’s programs, it’s very rare that any two of our programs are exactly alike.”
Jeff went on to say, “Our customized VMI programs have produced significant time savings for our customers purchasing departments. It is not uncommon for our programs to increase inventory turns for our customers in the area of 4 to 5 times! We calculate stocking levels by using history, as well as forecasts, to ensure that our customers have all of their product, on time, every time. Our calculated data provides us with the information to hold enough inventory to account for spikes in production and manufacturing.”
This article appeared in Distributor’s Link Magazine
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