Computer Insights Inc - The Best Software For Tracking Your Fasteners
Computer Insights, Inc
108 South Third Street
Bloomingdale, IL 60108

(800) 539-1233

FAQ - General Questions


How long will the server software upgrade take?

An upgrade of The Business Edge server software can take anywhere from several minutes to several hours.

Things that affect the length of time an upgrade will take include but are not limited to:

  1. How old is the version they are being upgraded from. Upgrading from a version that is a year old will take longer than upgrading from a version that is a month old.
  2. The server’s Internet download speed. Some upgrades require a lot of files to be downloaded, some don’t need many. The upgrades that require big downloads are affected more by their server’s Internet download speed.
  3. Speed of their server, disk drive speed, CPU speed, amount of memory. The faster the machine the faster the upgrade will be installed.
  4. Amount of data in the file. A system with a million invoice records will take longer then a system with a thousand invoice records if the upgrade process affects the invoice file. If the upgrade does not affect the invoice file then the number of invoices won’t matter. The same is true for all of the files in the system. There are over 600 data files that may affect the amount of time an upgrade will take.

What optional systems are offered with The Business Edge?

MULTI USER PDF Forms System
Including eMail and Fax – This Fax System will allow each user to send faxes directly from their desk through a shared multi-user fax that uses a single telephone line. This system comes with 5 custom tailored fax forms, and fax software. Included in System Order.

UPS WORLDSHIP INTEGRATION
Includes One Button Freight Tracking.

Integrated Credit Card System

The Business Edge documentConnection
Inbound Fax
With this System, you can receive Faxes as Electronic Documents. They can be routed to various people electronically, viewed on the Screen, Stored in The Business Edge.

Document Scanning
The system is integrated into The Business Edge and when you are working in The Business Edge, you have access to many documents. They can be routed to various people electronically, viewed on the Screen, Stored in The Business Edge.

SCANNING WORKSTATION SOFTWARE
Various scanner options available

ABLE LABEL SYSTEM
Able Label Alwin system (includes Datamax I4208)

ALWIN INTEGRATION
Full integration into The Business Edge

BAR CODE SYSTEM
We will tailor usage of bar codes to your needs

COUNTER SALES SYSTEM

BIN STOCKING OPTICON – USB SCANNERS

BIN STOCKING OPTICON – BLUETOOTH SCANNERS

DATAMAX M4206 PRINTER

KEYBOARD WEDGE SCANNER

EDI INTEGRATION
Call for Quote

Complete real time Web Integration with API’s

QUALITY SYSTEM
This system will automate and integrate the majority of the required reporting for your Quality Certification, making Audits a breeze.

CERTIFICATE MANAGEMENT SYSTEM

CONTAINER SYSTEM FOR IMPORTERS

WAREHOUSE MANAGEMENT SYSTEM
The Warehouse Management System is a complete Receiving, Picking, Packing, Shipping System that is based on bar codes and Wireless Scanners (Scanning guns and Wireless Access Points are sold separately)

BRANCH OFFICE LICENSES

ADDITIONAL BUSINESS EDGE USERS

What do we need to purchase besides your product?

You will need a Static IP for your Internet Service.

If you have remote users, they will have to come in on a VPN.

The PCs and printers that you meet the minimum requirements below.

The Business Edge has the following minimum requirements:

Macintosh:
Intel Core™ Duo or faster processor
Mac OS X v10.4.9 or later
1GB of RAM

Ubuntu Linux:
Intel Pentium III processor
(Pentium 4 recommended)
Ubuntu 9.10
1GB of RAM

Windows:
PC with Core Duo Technology (No Celeron’s), Windows XP Professional, Vista, Windows 7 or 8 – 2 GB Main Memory and a Monitor with at least 1024 X 768 Pixels (1280 X 1024 is better) 19” or larger monitors

Printers:
HP Compatible Network ready Printers that support Postscript will work with the System. All Printers must be Network Printers – If they are not Network Compatible, HP Jet Direct Cards need to be added to your System.

Supported Label Printers:
Datamax Label Printers
Zebra Stripe Printers
Zebra (Epson Type) Printers

Other IBM or HP Compatible Printers may work as well. Call us with your specific requirements.

We normally provide the Server. If you intend to provide the Server, or if you are going to buy your own new one, please be sure to verify specifications with us before making any purchase commitments.

Can certain areas of The Business Edge be designated for only assigned users?

Yes. There are nine different levels of security.

Does the system have bank reconciliation?

Yes

What kind of Pricing is supported by The BUSINESS EDGE?

The System has the ability to maintain multiple pricing levels including Customer specific pricing, along with automatic List Price control to simplify pricing control. It also has the ability to maintain multiple Cost Plus Pricing levels including Customer specific pricing, along with automatic price control to simplify pricing control. These methods can be used concurrently for different products. In addition to these common methods, it handles Commission Driven Pricing and What the Market will Bear Pricing.

What is the most popular benefit of The BUSINESS EDGE?

The ability to improve customer service by taking customer quote requests and orders over the telephone or at the service desk, with detailed sales history, order, cost, pricing and credit information available at your fingertips.

How does The BUSINESS EDGE provide ad hoc data to users?

The BUSINESS EDGE has the ability to easily get the company database information into Excel. All the information that is sent to Excel is in a flat file format with every field repeated in every row so it can be easily sorted and processed by non-technical users. There is no SQL Server Query language to try to learn and there is no need for The BUSINESS EDGE users to know anything about the file structures in the system. We work all that out for them.